Common Questions about Vacation Rental Homes

1. What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming "home” rather than returning to a small hotel room. You will be able to enjoy a full-service home while you are on vacation.

2. Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you make a booking. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

3. Can I bring my pet with me?
PETS are permitted only with prior approval. If it does, we charge $150 per dog (max. two dogs). We prefer small dogs.

4. How do I book a home?
You can either make a booking directly on this website by using the "check availability" button to the left.
Or you can call our office at 407-777-2224 and an agent will be glad to help you.

5. What supplies are provided?
Summerville provides each property with a small starter kit which includes: one (1) roll of toilet paper, (1) hand soap, (1) shampoo and (1) conditioner per bathroom; one (1) sponge, one (1) dishwasher soap, one (1) paper towel in the kitchen; one (1) laundry detergent. If these day-to-day items run out during your stay it is the sole responsibility of the Guest to replace them. Additional supplies or replenishments to those listed above will be the responsibility of the guest too. 
Also, your vacation home or condo has a fully equipped kitchen & laundry area including:
·         Refrigerator
·         Blender
·         Vacuum Cleaner
·         Stove
·         Washer & Dryer
·         Dishwasher
·         Pots & Pans
·         Microwave
·         Dishes
·         Iron & ironing board
·         Coffee Maker
·         Glasses
·         Silverware

6. Is there daily housekeeping service?
Daily housekeeping services are available at an additional cost. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units neither to the pool area.

7. Is smoking allowed on the property?
Smoking is NOT PERMITTED in any of our Summerville properties. Should you smoke in the home, there will be an additional cleaning fee of $250 will be applied.

8. Is there parking at the resorts?
Vehicles are to be parked in designated parking areas only. Each Summerville home comes with two designated parking spot, one labeled with the home number and the other one as "Guest". Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner.

9. What if I leave something on the property? What if I lose something?
Don't worry, if found, we can arrange to have it shipped back to you. Shipping costs are the responsibility of the guest.

10. Are the Hot tub and BBQ included on the reservation?
Some of the properties have Hot tub or BBQ, but those are not included on the reservation. We charge an extra $65 plus taxes per each one, in case that our guests want to use. Please, understand that both require a special cleaning. 

11. If you do not operate Saturdays and Sundays, how can I get into the property that I rented?
We work with self-check-in, once our guests made the reservation, we verify the documentation and provide you a door code on the check-in procedures. Then, our guests go directly to their property and enter the door code on the keypad that it is located on the front door. 

12. How can you help us if we need something at the weekend?
In the case that you need something really important or you have any concern, please send us an email or give us a call and leave a message, and we will receive a notification immediately. 

13. Do I have to pay for an insurance?
Yes, the guest has to pay $50 (one-time payment) and reports any damage that occurred during the stay with the property management company when you leave. Don’t be afraid to report the damage that’s why you buy insurance. If you have any question, please call 866-999-4018.

14. What if I do not want to pay the full amount for my reservation?
No problem at all! At the moment that you will book, the website gives you the option to pay the 30% of the total amount first. But our guests must pay the rest of the amount 30 days before your arrival. Please, remember our cancellation policy too. 

15. What if the guest exceeds the maximum occupancy of our properties?
If any guest exceeds the maximum occupancy of our properties, we will charge a penalty fee ($50 per person). If you have any question about this, please contact us.