Terms and Conditions

The following definitions will apply: “Manager” refers to Columbia Management LLC, a limited liability company duly organized and existing under the laws of the State of Florida, having its administrative place of business at 7751 Kingspointe Pkwy. Suite 120, Orlando, FL 32819. “Owner” refers to the legal owner of the Property; “Guest” refers to the person or persons occupying the Property; and “Property” refers to the real property, its contents and related amenities rented to the Guest.

1. LIABILITY: Each unit is privately owned. Property owners are not liable for any accidents, injuries or illnesses that may occur while on the premises, nor the loss of personal belongings or valuable of the guests or its facilities. By accepting this reservation, all guests and anyone they invite onto the premise are expressly assuming all risk/harm as a result of using the premises.

2. LENGTH OF STAY: A minimum of a 2-night stay is required on all reservations.

3. AVAILABILITY: In the unlikely event that your property of choice become unavailable, due to circumstances beyond the control of Columbia Management LLC, we will make every attempt to move your reservation to another Columbia Management LLC approved accommodation.

4. TAXES: Applicable state and local taxes are notincluded in nightly rates and will be imposed.

5. PARKING: Vehicles are to be parked in designated parking areas only. Parking on the road is not permitted. Any illegally parked vehicles are subject to towing where applicable fines/towing fees are the sole responsibility of the vehicle owner.

6. SMOKING: Smoking inside the property is prohibited. A US$250 feemay be charged for ionization, if smoking in the property is detected.

7. APPLIANCES: Appliances may only be used for its intended uses.

8. AIR CONDITIONING/HEATING: All properties are equipped with the central heat and air conditioning. Guest agrees that Air conditioning shall not be set below 73 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. If thermostat is set below 73 may cause the unit to condensate or shut down. Guests will be responsible for such repairs caused by extreme temperature settings.

9. MAINTENANCE: All guests are required to maintain the upkeep of the property and all furnishing. The property should be kept in the same condition as it was originally presented. Guests are asked to inspect the property upon arrival and immediately report any noticeable damage/malfunctions to the property manager.

10. SECURITY: Guest shall look after to their own and to the property security by locking doors, windows, garage doors, and more.

11. LOST ITEMS: Manager shall bear no responsibility for lost, stolen or abandoned items.

12. HOUSEKEEPING: As we are not a hotel, daily housekeeping service will not be provided and is not included in the daily rental rate (however cleaning services are available, upon request, and will incur an additional fee).
Cleaning services include the changing of bed linens/towels, vacuuming all carpeted areas, trash removal, the cleaning of the kitchen and bathroom(s), sweeping, mopping, appliance cleaning, and more.
Unless cleaning services are requested, guests will be provided with towels, linens, toilet paper, paper towels, shampoo, conditioner, soap, as one-time courtesy. However, no amenities will be replenished. It is the sole responsibility of guests to replenish these items and should therefore plan accordingly. We encourage guests to bring such items with them (including beach towels) and prohibit towels and linens from being removed from the property.
Guests are prohibited from flushing anything (other than toilet paper). No feminine products should be flushed at any time. Guests will be charged for damages to the septic system should unauthorized items be discovered.

13. DEPARTURE CLEANING FEE: A one-time Departure Cleaning Fee will be applied to all reservations, with prices varying according to size of property, and will be shown on the booking page.
NOTE:The departure cleaning does not include any cleanings during the stay and does not cover trash left on the property. We ask that all guests remove their trash at the time of departure and place it in the appropriate bins or dempster located on the property. If the property is not left in suitable condition, guest understands and acknowledge that Columbia Management LLC will charge guests accordingly.

14. ACTS OF GOD: No refunds will be issued for Acts of God (e.g. storms, tornados, hurricanes, and more), unless the state or local authorities have issued a mandatory evacuation in a “Tropical Storm/Hurricane Warning area”. In the event of such an occurrence:
Guest will be provided with a partial refund for any unused days in a registered booking.
Guests will be provided with a refund for any advanced payments collected/deposited for a registered booking where they were expected to arrive during a broadcasted mandatory evacuation.

15. ARRIVAL/DEPARTURES: Guests are permitted to check-in after 4:00 PM (local time) and are to checkout by 10:00 AM. An early check-in or late checkout is available and will incur an additional charge. PRIOR WRITTEN APPROVAL IS REQUIRED from Manager for late checkout. 

16. PETS: Pets are allowed on the premises and will incur additional charges. NOTE: Guests are required to disclose breed of the pet at the time cooking. Also, special accommodations can be arranged for Service Animals.

17. OCCUPANCY: In accordance with Florida Law, guests may not exceed the maximum occupancy rate (which includes infants and children) designated for each property. Columbia Management LLC reserves the right to terminate any rental agreement and evict guests from the property who are found in direct violation. In such an occurrence, guests automatically forfeit all secured funds, rendering the rental agreement null and void.

18. RESTRICTIONS: All RV campers, enclosed trailers and/or tents on the premises are forbidden.

19. UNLAWFUL ACTIVITIES: All guests are prohibited for engaging in the use of illegal drug paraphernalia on the property and/or creating a disturbance/nuisance to neighbors. In such an occurrence, the authorities will be immediately contacted, with guests automatically forfeiting all secured funds, rendering the rental agreement null and void.

20. POOL SAFETY: Columbia Management LLC assumes no liability for the use of a swimming pool at any of our properties (as applicable), nor do we provide lifeguards. Guests can use the pool(s) at their discretions and are required to adhere to all safety rules as outlined (e.g. walk slowly around the pools, ensuring that children are accompanied/supervised by an adult over the age of 18, monitoring the behavior of everyone to prohibit rough housing, dunking, pushing, orwrestling, proactive keeping the pool are a clear of clutter, debris, toys, etc. Columbia Management LLC prohibits swimming at night or in inclement weather, eating, drinking or chewing gum while in the pool(s) or having glass near the pool(s) area. Guests must always keep the pool area locked and secured, completely remove pool covers prior to use and refrain from throwing rocks or metal objects intothepool(which can cause damage and incuradditional charges). Guests are essentially using the pool(s) at their ownrisk.

21. POOL AND SPA: If so equipped, spa nor pool heating are included in rental rates. Pool heating fees must be paid for prior to use. Guest agrees not to tamper with pool heat controls or manipulate heater in any way. Pool heat shall not exceed 85 degrees.

22. INTERNET/TELEPHONE/CABLE TV: Columbia Management LLC offers guests free wireless internet access and cable television at all properties. Telephone services are not customarily provided. If available in your property free calls are allowed within US and Canada ONLY. If services become unavailable due to circumstances beyond our control, Columbia Management LLC will dispatch a technician to the property to attempt a repair; however, services are not guaranteed and will not constitute are fund of any kind or relocations to another property. While our goal is to provide continued service, we rely on the expertise of third-party vendor to maintain services. All our properties are equipped with basic cable. We DO NOT offer pay-per-view channels or events. Guests ARE NOT authorized to charge any movies, pay-per-view channels or events to any properties. In such an occurrence, guests WIILL BE charged for all applicable fee. 

23. HOT TUB: No children under the age of 13 permitted in hot tubs without adult supervision. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk. Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival; therefore, it may not be warm until later that evening. DO NOT STAND ON THE HOT TUB COVERS. Hot tub covers are for insulation purposes and are not designed to support a person or persons if somebody breaks it and you may be charged for replacement. Remember when not using the hot tub, leave the cover on so hot tub will stay warm.

24. RESERVATION AND DEPOSIT POLICIES: Reservations made over 30 days in advance will require 30% of the total rental rate to be held as a deposit (which is due at the time of booking). The remaining balance must be paid up to 30 days prior to arrival date.

25. CANCELLATION POLICIES: If the reservation is canceled or modified up to 30 days before the date of arrival, 100% of the deposit will be refunded. If canceled or modified later or in case of a no-show, 100% of the total price will be charged. 30% of the total amount will be charged on the day of booking. The total price of the reservation will be charged at least 30 days prior to arrival. There will be no credit or refund for shortened stays due to late arrival or early departure for any reason nor will there be any refunds for guests who are deemed NO SHOWS. We encourage all guests to purchase travel insurance on their own which may provide coverage for emergencies and unforeseen events.

26. BOOKING CONFIRMATIONS: All booking confirmations will be sent within 48 hours of booking via email with all pertinent information regarding the property (e.g. property address, driving directions, door entry code, WiFi password, and more).

27. ACCIDENTAL DAMAGE WAIVER: At the time of booking, we require guests to purchase CSA Insuranceatacostof$50.As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Columbia Management any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Columbia Management directly if you do not wish to participate in this assignment.If you have any question, please call 866-999-4018. This waiver does not cover acts of willful damage, theft or additional cleaning charges. A condition of the waiver is that guests report any accidental damages to Columbia Management LLC immediately. We require all accidental damages be reported to us prior to departing the property. Damages not reported prior to departure will not be covered under the waiver and will be charged to the credit card on file.

28. FORMS OF PAYMENTS: Payments can be made by credit card (we accept all major credit cards), through bank wire transfer/bank draft or via PayPal.

29. RESERVATION FEES DO NOT INCLUDE: Expenses and items not mentioned, including, but not limited to: transportation, tips for personal services, meals, insurance, telephone calls and other item sofa personal nature.

30. SUBLEASING: Guest shall not sublet the property.

31. OWNERS CLOSET/PRIVATE PROPERTY: Guest agrees not to access any locked storage or areas not expressly meant for guests, even if unlocked, which contains owners or managers property and may contain cleaning supplies and or items that could be hazardous to children and adults.

32. RIGHT TO ENTER: If necessary, Owner or Agent or their designated vendors may enter the property in order to inspect or make necessary or requested repairs. Owner or Manager will contact Guest before entering the Property except in the case of an emergency. Regular vendors to the property including, pool, yard, and cleaning services shall be allowed to enter at normally scheduled times.

33. RESPONSIBILITY: Guests hereby assumes all risk of damage to any and all personal property of property owner, including household furniture and goods during such use and occupancy. Guests hereby assumes any and all risks associated with therefore going and agrees to hold property owner harmless from and indemnify Columbia Management LLC against the same.

34. DISTURBANCES: Guest and their guests shall be have in a civilized manner and shall be good neighbors, respecting the rights of the surrounding neighbors, and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise, or noise carrying outside from inside the home should be kept to a minimum regardless of the hour and incompliance with the local Noise Ordinance. Guests should not create excessive noise at a level that disturbs neighbors; Code-enforced neighborhood quiet hours are from 10:00 P.M to 8:00 A.M.

35. GUEST CODE OF CONDUCT: All properties managed by Columbia Management LLC are owned by private families like yours. Therefore, guests and their invitees are expected to maintain the highest degree of care during their stay. By booking a reservation with Columbia Management LLC (whether by phone, through our website or with third-party vendor), guests and their invites acknowledge they have read, understood and will adhere to the terms and conditions as outlined or be held liable.

36. USE: It is agreed that the premises shall be used only for residential purposes and for no other purposes whatsoever. Guests and their Invitees may use and occupancy the premises agreeing to observe and comply with all restrictions, laws and ordinances affecting the property or occupancy thereof. Smoking is not permitted in any property. A $250 fee may be charged for ionization, if smoking in the property is detected.